FREQUENTLY ASKED QUESTIONS

  • Who  / What is TOW KAY NEO? 
    • A special collaboration between Miss Tam Chiak and Chef Cao Yong, we create a selection of quality broths with no MSG and preservatives. Made from premium all natural ingredients, our broths are slow boiled for more than 12 hours. 

  • What's in your broth? 
    • We use all natural ingredients, no preservatives, no MSG, no added flavouring, no colouring into our broths. Currently, we produce 1-litre pack, which is suitable for 3-4 pax. All recipes are our own, so you won't get this anywhere else! 

  • Where do you make your broth? 
    • Proudly made in Singapore, of course! We spent many days and nights producing our broths in an ISO 22000 certified production facility.

  • How long can I keep the broth for? 
    • Please see packaging for details. 

  • How do I prepare the broth?
    • Defrost frozen broth.
    • Pour content into empty pot and bring to boil.

  • Do I need to add water?
    • Really up to you lah! We recommend that you try without adding water first and only do so if it is too thick or rich for your liking.
    • Our soup concentration is very high, so you can adjust it to suit your preference by adding water if desired. We do not believe in adding water to make up for the volume in our soup packets. 

  • Are you halal-certified? 
    • Sorry, we are not halal-certified. 

  • Can I re-freeze the broth after I defrost it?
    • No, you cannot re-freeze after defrosting. If you want to consume only a portion of it, defrost slightly, and take out the portion you want to consume. Freeze the remaining portion you want to keep. Please DO NOT re-freeze if you have fully defrosted the product.

  • How do I place a group buy or bulk purchase order?
    • Please email us at towkayneo.sg@gmail.com 

  • How do I cancel or edit my order?
    • We do not accept any changes after payment has been made. All items sold are strictly non-refundable and non-exchangeable.